SLMail Pro FAQ's

How do I change the default admin password in SLMail Pro?

To change the default admin password for SLMail Pro, you need to log into the SLMail Pro Internet Configuration. Next, right click on SLMail Installation. You will see an option for Administer Privileges. Left click on this option and a new page will be displayed on the right frame. Change the password to the new password and select apply.

The Graphs in SLMail Pro are not updating correctly.

In order for the graphs to update correctly in SLMail Pro, you need to set Internet Explorer to check for newer versions of stored pages with every visit to the page. In Internet Explorer select Tools, then Internet Options. Once the Internet Options page is opened, on the General Tab, under Temporary Internet files, select Settings. On the Settings Page, it will state to check for newer versions of stored pages: select every visit to the page. Next select OK and then OK again to close out of the Internet Explorer Settings.

Why is there no way to automatically create users for webmail?

We want to make sure we are providing you with a secure environment for your webmail users. At this time, we feel that providing everyone with webmail access automatically could lead to possible problems. With future releases we will be looking to make the creating of webmail users less taxing for the administrators.

How do I keep SLMail Pro from being an open relay?

By default, SLMail Pro is a closed relay. You can make any changes to your relay setting by going from the SLMail Pro Internet Configuration to Servers -> <Servername> -> Filters -> Relay Filter.

You can make any changes, as far as using Authenticated POP Access, or adding allowed IP ranges on this page. Make sure to keep ‘Restrict All’ check marked. After any changes are made, you will need to stop and start the SLMailPro SMTP Service for the changes to go into effect. This is easily done though the control panel by going to Start -> Programs -> SLMailPro -> SLMail Pro Configuration.

How do I change a FAT Partition to NTFS?

To change a FAT Partition to NTFS, please refer to Microsoft Article number 214579.
This article can be found at http://support.microsoft.com/default.aspx?scid=kb;en-us;214579

What RBL Service Provider should my company use?

There is an extensive choice in RBL filters. Many are free and have varying levels of aggressiveness. For this reason, we have provided a link to a widely known website that tests many RBL filters on a monthly basis for comparison. We encourage you to learn about their blocking philosophy to determine which one fits your corporate philosophy the best before implementing one.

http://www.declude.com/junkmail/support/ip4r.htm
http://www.sdsc.edu/~jeff/spam/cbc.html

When someone tries to send to my users they receive an error 452 that the user is not accepting mail at this time.

This error indicates that the users quota setting is set to disabled. To resolve this please bring up the SLMail Pro Internet Configuration (Start -> Programs -> SLMail Pro -> SLMail Pro Internet Configuration). After you log into the Internet Configuration got to Organizations -> (Organization name) -> Security Groups -> Users -> (User Name). Next select the Options page. Check mark the User Mailbox Quota. An option will pull up listing Quota Configuration. Set this to Unlimited and hit Apply at the top of the screen. Now try sending to the user. This should have resolved the issue.

When I try to log into the SLMail Pro Internet Configuration I receive error 424.

To resolve the issue we need to change the user that the SLMailPro COM+ Application is associated to. To do this please follow the steps below:

1. (Start, Settings, Control Panel, Admin Tools, Components Serivces)
2. Double click on Computers -> My Computer -> COM+ Applicaitons
3. Right click on SLMailPro, Left Click on Properties, Click on Identity tab
4. Change option to 'This User'..Browse to Administrator account for that machine and enter password. OK
5. Right click on SLMailPro, Left click on SHUTDOWN.
6. Right Clcik on SLmailPor, Left click on START.
This should resolve the issue.

When I attempt to view one of my rules in SLMail Pro I receive error 5.

When changing a rule in SLMail Pro and you receive error 5, the problem is that the rule does not have a rule type associated to it. The rule is corrupt and needs to be deleted and recreated in order to resolve the problem.

When I attempt to run the migration utility I receive the error Run-time error '-2147467238 (8000401a)':

The error message Run-time error '-2147467238 (8000401a)': frmMain_Load(): Automation error Is caused by the COM+ application being associated the incorrect identity. To resolve this problem we just need to change the identity please do the following steps:

1. (Start, Settings, Control Panel, Admin Tools, Components Services)
2. Double click on Computers -> My Computer -> COM+ Applications
3. Right click on SLMailPro, Left Click on Properties, Click on Identity tab
4. Change option to 'This User’. Browse to Administrator account for that machine and enter password. OK
5. Right click on SLMailPro, Left click on SHUTDOWN.
6. Right Click on SLMailPro, Left click on START.

You will now be about to run the migration utility again with out any errors.

The Out Of Office just send the Challenge.

When sending to out-of-office@domain.com SLMail Pro always replies with a challenge. To fix the problem we need to set the user's quota to unlimited. To do this go to: Organizations -> Organization name -> Security Group -> Users -> User Name -> Options. On the Option page checkmark user mailbox quota. This will default to unlimited. Select Apply. This should resolve the issue.